At the end of the day, students are customers. The average college student is typically quite busy, with a lot on their plate, and standing in long lines is an experience that, if recurring, can lead to disenfranchised students.įor 4-year colleges, prioritizing the student experience is a long-term driver of success. Meetings with college advisors and staff that should be 15-20 minute engagements can wind up taking hours due to long queues and wait times. Navigating the bureaucracy of higher education can be difficult. Students have options when selecting which college or university to attend, and providing them with the best possible experience is a vital part of attracting potential students and student retention. It is a time where students grow into young adults capable of entering the workforce, a pivotal transformation that can shape the next fifty years of their lives. Higher education is a critical period of development in students’ lives. Introduction to Virtual Queueing in Higher Education
